I just got off the phone with the cable company. I probably don’t need to say any more for most of you.
The first call I made was “before the office was open”.
The second time I called, I got hung up on.
The third time I called, I pressed 4 for “service” and got “billing”. This was the same extension that had hung up on me the last time. It wasn’t the proper department. I got transferred three different times.
Supposedly they fixed the e-mail problem with the bill I have had for over two years. I will wait and see about that.
They don’t care and didn’t apologize that I didn’t get the last bill. They don’t care and didn’t apologize about having shut off my service in the middle of the night. Mr. Impatient gets up at 4:30 AM to play on the internet. It wasn’t working. Neither was the TV. Moooommmmmmm…….
I apologized that I am a little cranky from having to find my credit card and pay a bill at 5 AM.
Now can they please explain why the bill is going up by $30 per month? Oh, I see. We had a special rate, and now we don’t. And something about cable boxes that weren’t available in my area until last week. I can exchange them at the billing office and save $9.95 per month.
I’ll get back to them on that.
I’m proud of myself for not slamming down the phone or swearing. I’ll let Mr. Lasermed decide about the boxes. I don’t do electronics.