We have a patient who comes regularly, but never seems to be able to schedule an appointment. Today there was a message on the voice mail that she had been trying to call us “all day, every day for the last three days”.
Princess is annoyed. We are here every day at 8:00 AM. We answer the phone until at least 3:00 PM. Even during lunch. If Princess steps out, I will even answer the phone. That’s where Maryellen came from.
So…. We know that she hasn’t tried to call between 8 AM and 3 PM any day this week.
She wants to blame the fact that she needs to be seen and can’t get in on US.
Princess called her at 8:05 this AM. She left a message, because, as usual, this patient never answers HER phone. She offered her an appointment TODAY. No phone call back. Yet.
Want to bet there is an angry message on the machine tonight?