These are the thoughts of a cantankerous ol' gynecologist who remembers when things were a little different. I try to find a little humor in my life and the people I meet along the way. Come meet the characters in my world.

Monday, April 23, 2012

Comcast - Big Company, Stupid Rules

I live in an area that is considered “rural”.  It isn’t by comparison to lots of areas, but large corporations use that term for service designations.  That way they can deny certain types of service.  Over many years, I have gotten somewhat used to it.  One disadvantage is that there is no way to threaten to leave a certain provider, because there is no other business that does the same thing in the area. 

Case in point:  We only have one cable provider.  Because I have been dealing with the same issue for the last two years without resolution, I will even use their name.  COMCAST has decided that they can only send my electronic bills to a comcast.net address.  I have been using one of those free provider addresses since before my children were born.  They are now getting ready to graduate from high school.  Comcast used to send the bills to that address.  Then I made the mistake of moving my office.  Don’t ever do that.

Now they send the bill to (drlasermed) @comcast.net.  I told the nice man that I talked to forever last Friday that I don’t have a comcast.net address.  He said that I did.  I told him I have been using the other one for about 20 years, I get all my mail there, and I don’t understand why I can’t get his bill there.  He says it’s a “security issue”.  They won’t send bills to anything but a comcast.net address.  It’s funny, because I finally got the office bill to come to the other address. 

I can’t even pay the home bill on the internet.  Comcast billing (or Xfinity to be exact) won’t accept my account for anything other than my office bill.  It won’t accept my home account payment.  If I want to pay over the phone, it will cost an extra $5.00. 

I finally gave up.  I had argued with several different people.  I did get the bill paid.  But they can’t fix the billing issue.  So, [insert shudder here] they are going to kill a tree every month and send me the bill in the mail.  I will kill a tree [insert another shudder] and send them a check in the mail back.  I’m not paying $5 to pay the bill over the phone [until postage goes up that much]. 

Why can’t business be reasonable?  What is so unsecure about sending an e-bill to yahoo or gmail or hotmail or any other internet address?  If you work for Comcast or know the answer, please let me know. 


ComcastCares1 said...

Hello there!

I am sorry for the frustrating experience.

I work for Comcast. I can reach out to my contacts to assist further on your concerns. Please feel free to contact me, provide your account info and a link to this page (for reference) so that we can assist further.


Mark Casem
Comcast Corp.
National Customer Operations

lasermed said...

I have attempted to contact the gentleman above. There has been no reply after almost 7 days. I will repost something on the blog, because that is apparently the only way that Comcast pays attention to its clients.